FAQs

1. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Maestro, Union Pay) and digital wallets (Apple Pay, Google Pay, PayPal, Shop Pay).

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.

3. What is your return policy?

We offer a 30-day return policy for unused and unopened items. Please contact our support team at info@woofleshack.com for return instructions.

4. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination.

5. How can I contact customer support?

You can reach our customer support team via email at info@woofleshack.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

6. Are your products safe for pets?

Yes, all our products are carefully selected to ensure they are safe and suitable for pets. We prioritize high-quality materials and manufacturing standards.

7. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. Please contact our support team as soon as possible to request changes.

8. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be used for any purchase on WoofleShack.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at info@woofleshack.com We will arrange for a replacement or refund.

10. How can I leave a review for a product?

You can leave a review for any product directly on its product page. We appreciate your feedback and it helps other customers make informed decisions.